The rapid evolution of AI is reshaping global workforces and job markets. In response, The Adecco Group—a workforce solutions provider operating in over 60 countries—has made AI skill-building a central part of its strategy for employees, clients and job seekers.
The company’s AI approach spans four key areas: sales and demand generation, operational efficiency, product development and customer experience. By embedding AI across its business, Adecco has automated routine tasks and trained staff to apply AI effectively in daily operations. Results have been significant: recruiter productivity has risen by 63%, an AI-powered CV Maker has generated over 200,000 résumés, and 30,000 employees have completed training in responsible AI use.
A major factor in this shift is the integration of Microsoft 365 Copilot, which has streamlined recruitment and admin processes, allowing staff to focus on more strategic tasks. This partnership with Microsoft is also formalised in a Memorandum of Understanding, focusing on the ethical and inclusive use of generative AI (GenAI). The agreement supports the development of joint solutions, including a GenAI-driven career platform to help workers stay employable amid rapid labour market change.
Adecco’s commitment extends beyond its own workforce. Its AI Learning Programme offers over 760 hours of training across 89 skills—from machine learning and natural language processing to AI ethics and data analytics. Delivered through practical case studies, the course supports learners at all stages, from beginners to professionals. The Aspire Academy, meanwhile, offers free upskilling in software, management and leadership to improve job prospects.
The group is also advancing regional partnerships, such as its collaboration with Microsoft Japan and Modis—an Adecco subsidiary—to train 200,000 IT professionals by 2025. The initiative supports Japan’s digital transformation by providing training in cloud technologies like Microsoft Azure and Power Platform, for both IT and non-IT workers.
Adecco’s strategy illustrates how AI can be integrated responsibly and inclusively. By aligning innovation with continuous learning, the company is boosting efficiency and resilience—while offering a model for other organisations seeking to prepare their workforces for the future.
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